Exchange & Refund Policy

Effective Date: August 1, 2026  ·  Last Updated: August 1, 2026

At The Goated Jerseys ("TGJ"), every jersey is custom made to order — printed, sized, and personalized specifically for you. Because of this, our exchange and refund process works a little differently than standard retail. Please read this policy carefully before placing your order.

1. Order confirmation & advance payment

• Orders are confirmed only after at least 50% advance payment is received and a receipt is shared with us.
• Once an order is confirmed and moves into production, it cannot be cancelled, as materials and printing are committed at that stage.
• If you wish to cancel before your order enters production (i.e., before advance payment is confirmed), no charges apply.

2. Exchanges

We accept exchange requests only under the following conditions:

Eligible for exchange:

• You received the wrong item (incorrect jersey, size, or design from what you ordered)
• The jersey has a manufacturing defect (printing error, damaged fabric, faulty stitching)
• The wrong size was sent due to our error, not a size selected incorrectly by the customer

Not eligible for exchange:

• Custom name/number printing errors that match exactly what the customer confirmed at order time
• Size issues where the customer selected the wrong size themselves (we recommend checking our size chart carefully before confirming your order)
• Jerseys that have been worn, washed, altered, or damaged after delivery
• Change of mind after production has started

Exchange window: Requests must be raised within 3 days of delivery, with photo/video evidence of the issue, and the item must be unused, unwashed, and in its original condition/packaging.

3. Refunds

Because each jersey is custom-produced, refunds are limited to the following situations:

• Order cancelled before production begins (advance payment can be refunded, minus any payment processing/transfer charges, if applicable)
• Item lost or severely damaged in transit, confirmed with the courier
• A defect or wrong item that cannot be resolved through exchange (e.g., item out of stock for replacement)

Not refundable:

• Orders already in production or completed
• Custom name/number/patch requests correctly fulfilled as confirmed by the customer
• Delivery delays outside our control (e.g., courier or weather delays)

Approved refunds are issued to the original bank account used for payment and are typically processed within 2-5 business days of approval.

4. Damaged or incorrect deliveries

If your order arrives damaged or incorrect:

1. Do not remove tags or use the jersey.
2. Contact us within 3 days of delivery with your order number (TGJ-XXX), photos/video of the issue, and the delivery packaging.
3. We will review and confirm whether the issue qualifies for an exchange or refund under this policy.

5. How to request an exchange or refund

Reach out to us with your order number and details at:

The Goated Jerseys
Email: thegoatedjerseys@gmail.com
Phone/WhatsApp: +60 17-5359297

Please allow 2-5 business days for us to review and respond to your request.

6. Changes to this policy

We may revise this Exchange & Refund Policy from time to time. The updated version will be posted here with a revised "Last Updated" date. Orders placed after an update are governed by the policy in effect at the time of order confirmation.